Monkeytailz Returns & Refunds Policy

At Monkeytailz, every piece of jewelry is handmade with care and I want you to be happy with your purchase. I'm here to help if something isn't quite right.

Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, items must be unused, unworn, and in original condition and packaging.

For hygiene reasons, earrings that have been worn or tried on cannot be returned.

Custom or personalized items are final sale unless they arrive damaged or incorrect.

How to Request a Return

Please contact Monkeytailz through the Contact Us page at monkeytailz.com within 14 days of receiving your order or send an email to info@monkeytailz.com

Include your order number and the item you would like to return.

We'll respond within 2 business days with return instructions and the appropriate return shipping address.

Please do not mail items back without contacting us first.

Once your return is authorized, please ship it within 7 days. Items not shipped within 7 days from authorization will not be refunded. 

Return Shipping

Customers are responsible for return shipping costs on change-of-mind returns.

Original shipping charges are nonrefundable unless the order arrived incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Include your order number and photographs of the problem, if available.

We'll work with you to arrange a replacement or refund.

Refunds

Once we receive and inspect your returned item, we'll let you know if your refund has been approved.

Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may require additional time to process the refund.

Questions?

I'm happy to help! Please use the Contact Us page at monkeytailz.com or email me at info@monkeytailz.com if you have any questions about your order or a return.

This policy does not limit any rights you may have under applicable consumer protection laws.